Refund Policy
iBrella Refund Policy
We want you to be completely satisfied with your iBrella purchase. If for any reason you are not happy with your product, you may return it within 30 days of receipt for a full refund or exchange.
Eligibility for Returns
To be eligible for a return, your iBrella must meet the following conditions:
It must be unused and in the same condition as you received it.
It must be in the original packaging, with all tags and accessories included.
You must provide proof of purchase (order confirmation or receipt).
Return Process
To initiate a return, please contact our customer support team within 30 days of receiving your iBrella. They will provide you with a return authorization number and instructions on how to return your product.
Refunds
Once we receive your returned iBrella and verify its eligibility, we will process your refund within 5 business days. The refund will be credited to the original payment method used for the purchase.
Exchanges
If you would like to exchange your iBrella for a different size, color, or style, please indicate your preference when contacting customer support. We will process your exchange as quickly as possible, subject to availability.
Shipping Costs
You will be responsible for the return shipping costs unless the return is due to a defect in the product or an error on our part.
Exceptions
The following items are not eligible for return or exchange:
iBrellas that have been used, damaged, or altered.
Personalized or custom-made iBrellas.
iBrellas purchased from third-party retailers.
Contact Us
If you have any questions or concerns about our refund policy, please don't hesitate to contact our customer support team.
We are here to help!
iBrella Privacy Policy
Your Privacy Matters
At iBrella, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website or purchase our products.
Information We Collect
We may collect the following types of information:
Personal Information: This includes your name, email address, shipping address, billing information, and phone number when you place an order or create an account.
Usage Information: We may collect data about how you interact with our website, such as pages visited, time spent on site, and links clicked.
Cookies: We use cookies and similar technologies to enhance your browsing experience and gather information about how you use our website. You can adjust your browser settings to manage cookies.
How We Use Your Information
We use your information for the following purposes:
Order Processing: To fulfill your orders, process payments, and provide customer support.
Website Improvement: To analyse website usage and improve our content and services.
Marketing: To send you promotional emails about our products, special offers, and updates (you can opt-out at any time).
Communication: To respond to your inquiries and provide customer support.
Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website, fulfilling orders, and conducting business. These providers are obligated to keep your information confidential.
Protecting Your Information
We take reasonable precautions to protect your information from unauthorized access, disclosure, alteration, or destruction. We use secure socket layer (SSL) technology to encrypt sensitive data during transmission.
Your Choices
You can choose not to provide certain personal information, but this may limit your ability to use certain features of our website or purchase products. You can also opt out of receiving promotional emails by following the unsubscribe link in the email.
Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. We encourage you to review this policy periodically for any changes.
Contact Us
If you have any questions or concerns about our Privacy Policy, please contact us at info@iberlla.in
Effective Date: 01/08/2024